My Support
Need a hand?
We're ready when you are.
Knowledge Hub
Find quick answers to your questions about account management, billing, and technical support.
Jump online at sxbb.com.au or call us on 1300 007 922. We'll check your address, run through your options, and get you up and running.
Absolutely. Our Internet's built for real life — video calls, Netflix, YouTube, gaming, and remote work all run great on our higher speed plans.
No. All our plans come with unlimited data, so you can browse, stream, and scroll as much as you like.
Too easy — just give us a call.
If you're keen on our 1Gbps Fixed Wireless plan, we'll just need to swap out your dish to match.
If you're keen on our 1Gbps Fixed Wireless plan, we'll just need to swap out your dish to match.
If you're using a router from us, your Wi-Fi details are on a sticker — usually on the back or bottom of the device. Can't find it? Give us a call and we'll help you sort it out.
In most cases, yes. If you're switching from another provider, we'll help you transition.
Good question — a lot of people mix the two up!
The Internet is the big wide world of online — it's all the websites, apps, videos and services you can access. Wi-Fi is just the way you connect your devices (like phones, laptops and TVs) to that Internet, without needing cables.
It's a wireless signal your router sends around your home.
In short: the Internet is what you're connecting to (and what we provide) — Wi-Fi is how you're connecting to it inside your house (delivered by a 3rd party).
The Internet is the big wide world of online — it's all the websites, apps, videos and services you can access. Wi-Fi is just the way you connect your devices (like phones, laptops and TVs) to that Internet, without needing cables.
It's a wireless signal your router sends around your home.
In short: the Internet is what you're connecting to (and what we provide) — Wi-Fi is how you're connecting to it inside your house (delivered by a 3rd party).
We're responsible for delivering the fast and reliable Internet to your home.
Once it hits your router, the Wi-Fi inside your home (how well it reaches your back room or your shed) depends on your equipment and how your home's built — for example, brick walls, distance from the router.
That said, we're always happy to give you advice on how to get the best Wi-Fi setup — just give us a call if you need a hand.
Once it hits your router, the Wi-Fi inside your home (how well it reaches your back room or your shed) depends on your equipment and how your home's built — for example, brick walls, distance from the router.
That said, we're always happy to give you advice on how to get the best Wi-Fi setup — just give us a call if you need a hand.
Our support team is local and based right here in WA. You can reach us by phone, email, or even video chat — no offshore call centres, no runaround.
First things first, give your router a quick restart — unplug it for 30 seconds, then plug it back in. That often fixes it.
Still no luck? Give our support team a call on 1300 007 922 — we'll run some quick checks and help get you back online fast.
Still no luck? Give our support team a call on 1300 007 922 — we'll run some quick checks and help get you back online fast.
Dropouts can be caused by a few things — from router settings to interference or signal strength.
Try this:
- Restart your router
- Check if the issue happens just on Wi-Fi or with a wired connection too. We recommend plugging a cable directly into your router, then running another speed test at speedtest.net to confirm. If your Internet's running fine on a wired connection, the issue might be your Wi-Fi. In that case, we recommend getting a local IT expert to take a closer look.
If it keeps dropping out on your fixed coneection, give us a call and we'll dig into the problem for you.
Try this:
- Restart your router
- Check if the issue happens just on Wi-Fi or with a wired connection too. We recommend plugging a cable directly into your router, then running another speed test at speedtest.net to confirm. If your Internet's running fine on a wired connection, the issue might be your Wi-Fi. In that case, we recommend getting a local IT expert to take a closer look.
If it keeps dropping out on your fixed coneection, give us a call and we'll dig into the problem for you.
You can check the NBN status map at nbnco.com.au — just enter your address.
Or just give us a ring — we'll check on our end and let you know what's going on.
Or just give us a ring — we'll check on our end and let you know what's going on.
Yes, if we know about a planned, major or unexpected outages, we'll let you know via SMS or email.
Just head to speedtest.net — quick and easy.
Make sure you're testing:
- On a device connected via an ethernet Cable
- When no one else is heavily using the internet (like streaming, gaming or even running an additional speedtest)
That'll give you the most accurate results.
Make sure you're testing:
- On a device connected via an ethernet Cable
- When no one else is heavily using the internet (like streaming, gaming or even running an additional speedtest)
That'll give you the most accurate results.
A few things can cause slow speeds. Try this checklist:
- Restart your router – sounds simple, but it works.
- Move closer to your router if you're connected through Wi-Fi.
- Your router can only handle so many devices on Wi-Fi at once. If too many are connected, it can slow things down. Cross-check how many devices are connected via your Wi-Fi and the limit for your router. If you need a router that can handle more, just give us a call and we'll help you out.
- Where you can, plug as many devices in with an ethernet cable to take the load off your Wi-Fi — like your TV, set-top box, desktop computer, or gaming setup.
Still slow? Call us and we'll run diagnostics on your connection and help pinpoint the issue.
- Restart your router – sounds simple, but it works.
- Move closer to your router if you're connected through Wi-Fi.
- Your router can only handle so many devices on Wi-Fi at once. If too many are connected, it can slow things down. Cross-check how many devices are connected via your Wi-Fi and the limit for your router. If you need a router that can handle more, just give us a call and we'll help you out.
- Where you can, plug as many devices in with an ethernet cable to take the load off your Wi-Fi — like your TV, set-top box, desktop computer, or gaming setup.
Still slow? Call us and we'll run diagnostics on your connection and help pinpoint the issue.
If you're using a third-party router, and not one of ours, it could be holding things back. Some routers just aren't built to handle higher speeds or lots of devices at once.
Here's what to check:
- Make sure your router supports gigabit speeds and runs on Wi-Fi 5, 6, or 7
- Check that the firmware is up to date
Need a hand? We're happy to walk you through the settings or recommend a router that works perfectly with our service.
Here's what to check:
- Make sure your router supports gigabit speeds and runs on Wi-Fi 5, 6, or 7
- Check that the firmware is up to date
Need a hand? We're happy to walk you through the settings or recommend a router that works perfectly with our service.
Most common router brands work just fine with our network and NBN services.
Yes, Netcomm models are known to cause issues like patchy Internet and unreliable Wi-Fi. Best to steer clear of those if possible.
Absolutely, you're welcome to BYO router. Just let us know the make and model, and we'll help check if it's compatible (some may need a few quick setting tweaks to run smoothly on our network).
While a few Internet Service Provider's lock their routers to their service, most don't. If you're using one from another provider, give us as call on 1300 007 922, and we'll run you through the set up.
While a few Internet Service Provider's lock their routers to their service, most don't. If you're using one from another provider, give us as call on 1300 007 922, and we'll run you through the set up.
We do! We offer a high-quality router that's been tested to work perfectly with our setup. We'll even pre-configure it with your details so it's ready to go out of the box.
A quick power cycle with your modem can fix your internet. Here's how:
- Turn off your modem/router: Start by switching it off completely.
- Unplug the power cord: Pull the cord out from the back of the modem/router. Just turning it off isn't always enough — some devices hold onto a bit of power and don't fully reset.
- Wait 30–60 seconds: This helps clear any leftover charge and gives the device a chance to reset its temporary memory.
- Plug it back in and switch it on: Reconnect everything and power it back up.
- Wait 15 minutes before testing: Give it a bit of time to fully reconnect, then check if your internet's back to normal.
- Turn off your modem/router: Start by switching it off completely.
- Unplug the power cord: Pull the cord out from the back of the modem/router. Just turning it off isn't always enough — some devices hold onto a bit of power and don't fully reset.
- Wait 30–60 seconds: This helps clear any leftover charge and gives the device a chance to reset its temporary memory.
- Plug it back in and switch it on: Reconnect everything and power it back up.
- Wait 15 minutes before testing: Give it a bit of time to fully reconnect, then check if your internet's back to normal.
If you've got a router from us, you're all set — it comes preloaded with your account details, so there's no extra setup needed. Your Wi-Fi name and password are on the sticker at the back of the device. Just plug it in and go.
Use the username and password you signed up with. If you get stuck, give our team a call.
Your username will typically end in @sxbb.com.au unless we've provided something different.
Your DNS settings should be set to automatic.
Your username will typically end in @sxbb.com.au unless we've provided something different.
Your DNS settings should be set to automatic.
You can, but be aware that some streaming services and CDNs use your DNS server's location (not yours) to deliver content. That might mean slower speeds or content from the wrong region. For the best experience, we recommend sticking with our automatic DNS settings.
To set up port forwarding, you'll need to log into your router and create a few rules. Here's a general guide to get you started — just note that every router's a little different, so it's worth checking your router's manual or contacting the manufacturer for specifics.
Basic Steps:
1. Find the IP address of the device you want to forward to (e.g. a game console or home server). Save them somewhere handy.
2. Login to your router settings via your web browser (usually by entering something like 192.168.0.1 in the address bar).
3. Look for Port Forwarding settings — often found under “LAN,” “Advanced,” or “Firewall.”
4. Add a new rule, with the following info:
Device IP address (from step 1)
Incoming port
Outgoing port
Protocol (TCP, UDP, or both)
Save your settings, then restart your device and test if the port is open using a tool like canyouseeme.org
Basic Steps:
1. Find the IP address of the device you want to forward to (e.g. a game console or home server). Save them somewhere handy.
2. Login to your router settings via your web browser (usually by entering something like 192.168.0.1 in the address bar).
3. Look for Port Forwarding settings — often found under “LAN,” “Advanced,” or “Firewall.”
4. Add a new rule, with the following info:
Device IP address (from step 1)
Incoming port
Outgoing port
Protocol (TCP, UDP, or both)
Save your settings, then restart your device and test if the port is open using a tool like canyouseeme.org
Before you dive into streaming your favourite shows, you'll need to set up your compatible modem/router. Don't worry, it's a straightforward process, and we're here to guide you through it.
Using Your Own BYO router?
No problem! Many customers prefer to use their own routers. While interfaces can vary between brands and models, the general setup steps are similar.
SXBB Fixed Wireless (FW)
If your specific router model isn't covered in our guide, feel free to reach out to us. We're happy to assist and can update our resources to include your device. Commonly known modem/router log-in addresses:
- Asus: 192.168.1.1
- Billion: 192.168.1.254
- D-Link: 192.168.0.1 or http://dlinkrouter or 192.168.1.1
- Fritzbox: 192.168.178.1
- Huawei: 192.168.1.1
- Netcomm: 192.168.20.1 or http://cloudmesh.net/
- Netgear: 192.168.1.1 or 192.168.0.1 or http://www.routerlogin.com
- Sagemcom F@st: 192.168.0.1 or 192.168.1.1 or 10.1.1.1
- Technicolor: 192.168.1.254
- TP-Link: 192.168.1.1 or http://tplinkwifi.net
We understand that every BYO router is different, and we might not have the specific login details for your particular model. If you're unable to access your router settings or have forgotten your password, performing a factory reset can help. Here's how to do it:
- Locate the Reset Button: Find the small reset button on the back or bottom of your router. It's usually recessed to prevent accidental presses.
- Press and Hold: Using a paperclip or similar tool, press and hold the reset button for about 10 seconds. You'll know it's working when the router's lights start flashing.
- Release and Wait: After releasing the button, give the router a few minutes to reboot. The lights will stabilise once the reset is complete.
- Reconfigure Your Settings: The router will now be restored to its factory settings, including the default username and password (often found on a sticker on the device). You'll need to log in and reconfigure your network settings.
If this doesn't work, or if you need assistance, consult your router's manual or reach out to the manufacturer's support.
Using Your Own BYO router?
No problem! Many customers prefer to use their own routers. While interfaces can vary between brands and models, the general setup steps are similar.
SXBB Fixed Wireless (FW)
If your specific router model isn't covered in our guide, feel free to reach out to us. We're happy to assist and can update our resources to include your device. Commonly known modem/router log-in addresses:
- Asus: 192.168.1.1
- Billion: 192.168.1.254
- D-Link: 192.168.0.1 or http://dlinkrouter or 192.168.1.1
- Fritzbox: 192.168.178.1
- Huawei: 192.168.1.1
- Netcomm: 192.168.20.1 or http://cloudmesh.net/
- Netgear: 192.168.1.1 or 192.168.0.1 or http://www.routerlogin.com
- Sagemcom F@st: 192.168.0.1 or 192.168.1.1 or 10.1.1.1
- Technicolor: 192.168.1.254
- TP-Link: 192.168.1.1 or http://tplinkwifi.net
We understand that every BYO router is different, and we might not have the specific login details for your particular model. If you're unable to access your router settings or have forgotten your password, performing a factory reset can help. Here's how to do it:
- Locate the Reset Button: Find the small reset button on the back or bottom of your router. It's usually recessed to prevent accidental presses.
- Press and Hold: Using a paperclip or similar tool, press and hold the reset button for about 10 seconds. You'll know it's working when the router's lights start flashing.
- Release and Wait: After releasing the button, give the router a few minutes to reboot. The lights will stabilise once the reset is complete.
- Reconfigure Your Settings: The router will now be restored to its factory settings, including the default username and password (often found on a sticker on the device). You'll need to log in and reconfigure your network settings.
If this doesn't work, or if you need assistance, consult your router's manual or reach out to the manufacturer's support.
NBN FTTN and NBN FTTB connections use your existing telephone wall socket — so no fancy upgrades needed. But you'll need a VDSL2-compatible router. Older ADSL or VDSL1 models won't cut it.
Here's how to get set up.
1. Plug it in:
Use the grey or beige cable to connect the phone wall socket to the DSL port on the back of your modem/router.
ASUS users — a heads-up
If you're using an ASUS modem, make sure you configure it before you plug in the DSL cable. If things don't work as expected, give our support team a call.
2. Connect your device:
Hook up your computer or phone to the router — either by Wi-Fi or an ethernet cable.
3. Log into the modem/router settings:
Open a web browser (Chrome, Safari, etc.) and type in the router's IP address — usually found on a sticker on the back of your device.
4. Enter login details:
Most routers use “admin” for both username and password. If that doesn't work, check the sticker on your device for the correct login.
5. Find the DSL settings:
Look for the section where you can configure the DSL or WAN settings. This varies by brand, so menus might be under “Internet,” “WAN,” or “DSL.”
Recommended settings for NBN FTTN/FTTB:
DSL Mode/Interface Type: VDSL
Internet Connection Type: PPPoE
VLAN ID: None
IP Address: Obtain Automatically
SRA: Enable (if available)
Username & Password: Not required (if there's a checkbox for this)
ISP/Provider Name: Choose “Other” or “Not Listed” (if needed)
Leave all other settings as they are unless you've been told otherwise.
6. Save your settings:
Once saved, turn off the router. Wait 10 minutes, then power it back on.
7. Test the connection:
Try going online — if it works, you're all set!
If not, give us a call at 1300 007 922 and we'll help you get sorted.
Here's how to get set up.
1. Plug it in:
Use the grey or beige cable to connect the phone wall socket to the DSL port on the back of your modem/router.
ASUS users — a heads-up
If you're using an ASUS modem, make sure you configure it before you plug in the DSL cable. If things don't work as expected, give our support team a call.
2. Connect your device:
Hook up your computer or phone to the router — either by Wi-Fi or an ethernet cable.
3. Log into the modem/router settings:
Open a web browser (Chrome, Safari, etc.) and type in the router's IP address — usually found on a sticker on the back of your device.
4. Enter login details:
Most routers use “admin” for both username and password. If that doesn't work, check the sticker on your device for the correct login.
5. Find the DSL settings:
Look for the section where you can configure the DSL or WAN settings. This varies by brand, so menus might be under “Internet,” “WAN,” or “DSL.”
Recommended settings for NBN FTTN/FTTB:
DSL Mode/Interface Type: VDSL
Internet Connection Type: PPPoE
VLAN ID: None
IP Address: Obtain Automatically
SRA: Enable (if available)
Username & Password: Not required (if there's a checkbox for this)
ISP/Provider Name: Choose “Other” or “Not Listed” (if needed)
Leave all other settings as they are unless you've been told otherwise.
6. Save your settings:
Once saved, turn off the router. Wait 10 minutes, then power it back on.
7. Test the connection:
Try going online — if it works, you're all set!
If not, give us a call at 1300 007 922 and we'll help you get sorted.
If you're not on NBN Fibre to the Node (FTTN/FTTB), good news — setting up your BYO modem/router is pretty similar across the board. These connection types all come with a NBN device already installed at your place.
If you're on NBN FTTP or NBN Fixed Wireless and switching over from another provider, you might need to plug your router into a different port on your NBN box. The box has a few ports labelled 'UNI-D' that let multiple services run at once. Don't worry — we'll email you to let you know exactly which port to use.
Getting Set Up
1. Plug in your NBN box
2. Connect the NBN device at your premises using the cables provided. If you're switching from another provider, we might ask you to use a different UNI-D port (on NBN FTTP or NBN Fixed Wireless connections). We'll email you with the right one to use.
3. Connect your modem/router
Plug the cable from the NBN box into the WAN port on your modem/router.
4. Power everything on
Turn on both your NBN box and your router. Wait a few minutes until the lights settle.
5. Connect your device
Use Wi-Fi or an ethernet cable to connect your phone, laptop or desktop to the router.
6. Log in to your router settings
- Open a web browser and type in your router's IP address (you'll usually find it on a sticker on the back of the device).
- Log in using the default username and password — often “admin/admin” or “admin/password”.
7. Input the right settings
Look for the WAN or Internet setup section. Here's what you'll usually need to enter:- Interface Type / DSL Mode: Ethernet WAN
- Internet Connection Type: PPPoE
- VLAN ID: None
- Obtain IP Address: Automatically
- Operation Mode: Wireless Router Mode (if that's an option — especially on TP-Link devices)
You can leave everything else at the default unless told otherwise.
8. Save, restart, and test
Once you've saved the settings:
- Turn off your router
- Wait about 10 minutes
- Turn it back on and test the connection
If it doesn't work after that, no stress, give us a call on 1300 007 922 and we'll help you get sorted.
If you're on NBN FTTP or NBN Fixed Wireless and switching over from another provider, you might need to plug your router into a different port on your NBN box. The box has a few ports labelled 'UNI-D' that let multiple services run at once. Don't worry — we'll email you to let you know exactly which port to use.
Getting Set Up
1. Plug in your NBN box
2. Connect the NBN device at your premises using the cables provided. If you're switching from another provider, we might ask you to use a different UNI-D port (on NBN FTTP or NBN Fixed Wireless connections). We'll email you with the right one to use.
3. Connect your modem/router
Plug the cable from the NBN box into the WAN port on your modem/router.
4. Power everything on
Turn on both your NBN box and your router. Wait a few minutes until the lights settle.
5. Connect your device
Use Wi-Fi or an ethernet cable to connect your phone, laptop or desktop to the router.
6. Log in to your router settings
- Open a web browser and type in your router's IP address (you'll usually find it on a sticker on the back of the device).
- Log in using the default username and password — often “admin/admin” or “admin/password”.
7. Input the right settings
Look for the WAN or Internet setup section. Here's what you'll usually need to enter:- Interface Type / DSL Mode: Ethernet WAN
- Internet Connection Type: PPPoE
- VLAN ID: None
- Obtain IP Address: Automatically
- Operation Mode: Wireless Router Mode (if that's an option — especially on TP-Link devices)
You can leave everything else at the default unless told otherwise.
8. Save, restart, and test
Once you've saved the settings:
- Turn off your router
- Wait about 10 minutes
- Turn it back on and test the connection
If it doesn't work after that, no stress, give us a call on 1300 007 922 and we'll help you get sorted.
Use the username & password you signed up with, or that we have provided you with.
The username should end with @sxbb.com.au
The username should end with @sxbb.com.au
Incoming Server (IMAP):
IMAP Server: mail.sxbb.com.au
Secure SSL/TLS (Recommended) IMAP Port: 993
Insecure (NOT Recommended) IMAP Port: 143
Authentication Required.
Incoming Server (POP3):
POP3 Server: mail.sxbb.com.au
Secure SSL/TLS (Recommended) POP3 Port: 995
Insecure (NOT Recommended) POP3 Port: 110
Authentication Required.
IMAP Server: mail.sxbb.com.au
Secure SSL/TLS (Recommended) IMAP Port: 993
Insecure (NOT Recommended) IMAP Port: 143
Authentication Required.
Incoming Server (POP3):
POP3 Server: mail.sxbb.com.au
Secure SSL/TLS (Recommended) POP3 Port: 995
Insecure (NOT Recommended) POP3 Port: 110
Authentication Required.
Outgoing Server (SMTP):
SMTP Server: mail.sxbb.com.au
Secure SSL/TLS (Recommended) SMTP Port: 465
Insecure (NOT Recommended) SMTP Port: 587
Authentication Required.
SMTP Server: mail.sxbb.com.au
Secure SSL/TLS (Recommended) SMTP Port: 465
Insecure (NOT Recommended) SMTP Port: 587
Authentication Required.
Think of it like your device's home address on the Internet — it tells the web where to send stuff.
IPv4 is the original version of IP addresses — a string of numbers like 192.168.0.1 that helps devices talk to each other online. The catch? We've pretty much run out of these addresses globally, which can sometimes cause connection issues or extra costs.
IPv6 is the newer, upgraded version. It gives us way more addresses — enough for every device on the planet (and then some). IPv6 addresses look longer and more complex (like 2001:df0:6a40:7ad9::/64 or 2001:df0:6a40:7ad9:0000:8a2e:0370:7334), but they keep things running smoothly as the Internet grows.
Eventually, yes. As more websites and services switch to IPv6, older IPv4-only setups might struggle to keep up. Switching to IPv6 now means you're future-ready, and could see better speed and reliability too.
For most routers, it's super simple — just enable the IPv6 DHCP-PD (Prefix Delegation) option, and it'll sort the rest out automatically.
A Static IP is an IP address that stays the same — it doesn't change over time, which can refresh or cycle. By default, our services use CGNAT (Carrier-Grade NAT), but if you need a Static IP, residential customers can upgrade to a Business plan.
There are a few handy reasons to have one:
- Host servers like websites, email, or FTP from your connection
- Access your home or office network remotely from anywhere
- Avoid issues with dynamic IP changes when running services
- Support better DNS, VPNs, voice tools, and online gaming
- Host servers like websites, email, or FTP from your connection
- Access your home or office network remotely from anywhere
- Avoid issues with dynamic IP changes when running services
- Support better DNS, VPNs, voice tools, and online gaming
If you're on one of our Business plans, you'll get a Static IP included for free — no need to do a thing. Residential plans don't come with Static IPs by default, but you can upgrade to a Business plan if you need one.
Need to add a Static IP to your service? Just give our Customer Service team a call on 1300 007 922, and we'll set it up for you over the phone.
Need to add a Static IP to your service? Just give our Customer Service team a call on 1300 007 922, and we'll set it up for you over the phone.
Yes, we use CGNAT (Carrier-Grade Network Address Translation) by default on our Residential plans to help manage the limited number of available IPv4 addresses. This means your public IP address is shared with others on the network.
For most users, CGNAT won't cause any issues. But if you're trying to set up port forwarding, run a server, or use certain remote access tools (e.g., security cameras), you might run into some roadblocks. The good news? You can upgrade to one of our Business plans to get a Static IP.
For most users, CGNAT won't cause any issues. But if you're trying to set up port forwarding, run a server, or use certain remote access tools (e.g., security cameras), you might run into some roadblocks. The good news? You can upgrade to one of our Business plans to get a Static IP.
Hit “Forgot your username or password?” on the My Account login page and we'll send you a reset link to your email address (where you receive your monthly invoices).
Not receiving the email or still locked out? Reach out and we'll sort it for you.
Not receiving the email or still locked out? Reach out and we'll sort it for you.
Yes, once your Southern Cross Broadband service is up and running, you'll need to give your previous provider a shout to cancel their service.
Let us know as early as you can. If your new address is in our coverage area, we'll arrange a quick and new connection. If you're moving somewhere we don't yet service, we'll get you on one of our alternate plans.
Just give us a call on 1300 007 922 or email reception@sxbb.com.au. We'll guide you through the steps and make sure everything's closed off properly.
All our Business plans come with a Static IP included, free of charge.
Yes we can help you with setting a VoIP service with a third party supplier.
Just let us know — if your new place is within our coverage, we'll get you reconnected quickly.
Use our address checker at sxbb.com.au, or call us on 1300 007 922 and we'll let you know straight away.
One of our friendly techs will:
- Mount the antenna/dish on your roof
- Run a cable inside
- Set up and test your router
We'll make sure everything's connected and working before we leave.
- Mount the antenna/dish on your roof
- Run a cable inside
- Set up and test your router
We'll make sure everything's connected and working before we leave.
Usually around 1.5 to 2 hours, depending on your roof and home layout. We'll book a time that works for you.
Just make sure someone over 18 is home. If you're renting, you'll need your landlord's permission. It also helps to clear some space near where the router will go.
Almost straight away. Our tech will test the setup before they leave to make sure you're good to go.
No, SXBB Fixed Wireless works completely independently. Just the antenna, router, and you're online.
We install:
- Outdoor antenna and mount
- Cabling + conduit
- POE injector
Note: A wireless router isn't included, but we've got reliable options available if you need one.
- Outdoor antenna and mount
- Cabling + conduit
- POE injector
Note: A wireless router isn't included, but we've got reliable options available if you need one.
Generally up to 15–20km, depending on the terrain and obstructions. We'll run a quick address check to confirm.
Yes, our gear's built for Aussie conditions and performs well in rain, heat, and wind. Only extreme weather might cause temporary dips (and that's rare).
In many cases, yes — we can upgrade you to Fixed Wireless if your place is in range of our towers. Just give us a call and we'll run a free check.
You can still get our Fixed Wireless, as long as we have the landlord's approval. We're happy to help with any docs needed.
Head to the NBN Co website and enter your address — or better yet, call us and we'll check it for you.
If you're already connected, plug in your modem and try to go online. If it works — you're active! Or just give us a call and we'll check for you.
There's FTTP, FTTN, HFC and more. Not sure? Send us your address and we'll tell you exactly what's installed and what it means for your speeds.
If your place is NBN-ready, you'll usually be online within 1–3 business days.
For new connections or extra work, it can take 5–10 days, depending on NBN technician availability. Either way, we'll keep you updated every step of the way.
For new connections or extra work, it can take 5–10 days, depending on NBN technician availability. Either way, we'll keep you updated every step of the way.
Still have questions?
We're here to help you!
