Refunds for a one-off overpayment
If you've paid us too much, for example by paying the same bill twice, you can:
- Contact SXBB accounts department to have the amount transferred back to you, or;
- Leave your SXBB account in credit, which will count towards future payments.
Refunds for an account in credit
If it's not practical for you to reverse overpayments and your account is in credit, contact us to request a refund.
Refunds can take up to seven business days to appear in your account.